| Frequently Asked Questions on E-mail |
| What is Email Forwarding and how does it work? |
Email forwarding allows you to forward your email from one email address to another. For example, email@yourdomain.com could be forwarded to your current email address, giving you the ability to receive all email at one address.
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| How do I make it appear that email is coming from my domain name email address? |
To make it appear as if email is being sent from your alias address, you need to change the 'Reply To' or Return Address (depending on the email software used) to your alias rather than your 'real' email address. You may wish to set up another personality, or account, (again, depending on which software is used) then you can switch from one to the other.
Do not change any other mail settings. You will continue to send and receive through your ISP. But with the 'Reply To' changed, it will appear as if the message is coming from your alias at your domain name. |
| How do spam & virus filters help met? |
| Our filters help reduce spam and protect your computer from email viruses by catching, filtering, and disposing of spam messages and email viruses before they reach your inbox! |
| How do I use the spam & virus filters? |
| To use the spam and virus filters, you simply login into your control panel and turn them on. Your email will now be protected with our spam & virus filters. |
| What is IMAP support? |
| IMAP allows you to review message headers, create or delete folders and messages, and search contents remotely without actually downloading your email. |
| How do I create an email account? |
| There are several ways for you to get an email account at D & M Computer Service The first option is to register a domain name. With each registration you receive a free email forwarding account, which allows you to forward email@yourdomain.com to your current email address. If you have a website in addition to email, you can setup website hosting and receive email forwarding and POP email accounts with your hosting plan. |
| How long does it take for my email to become active? |
| Your email account will be active immediately. |
| How can I pick up my email? |
| You can download your email using our web based mail or using your own email software, including Outlook Express, Outlook, or Eudora. Click the following link to view step by step instructions for your specific email program: Email Setup Guides |
| What is WebBasedMail and how does it work? |
| WebBasedMail allows you to send and receive your email from any location with just a browser and an Internet connection! To pick up your email using our WebBasedMail software, simply go to http://www.yourdomain.com:2095 and login with your email address and the password that you chose when you signed up. |
| How long does it take for the server to forward an email message? |
| Email aliases are forwarded instantly. As soon as an email message reaches our server addressed to you, it's immediately redirected to the email address you specified in your registration. |
| Could you please tell me what should I do in case of unsuccessful software installation or activation? |
| You have to contact our support team. The best way to get help from the support team is via the Trouble Ticket Center which is the easiest & fastest mean of communicating with us. All your issues will be resolved in a timely manner. The Trouble Ticket Center is located on your User Account right on the main page, among such options as products, news etc. Just click on them, start a new ticket and describe the problem in a written form. |
| How long is my free email forwarding valid? |
| We will continue to provide free email forwarding for as long as the domain name is on our servers. If a domain name is transferred, service must be set up with the new provider. |
| What happens if I decide to change my ISP and my personal email address ? |
That is one of the big advantages of having your own domain name. You@YourDomain will never have to change regardless of your ISP. No need for new business cards or letterhead, simply log in to your account and update the destination email address immediately.
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| How to configure your email program |
| Where can I get an email program? |
There are many free email programs available for download. A few examples of these for Windows are Outlook Express, Mozilla Thunderbird, and Eudora. Thunderbird and Eudora are also available for Mac OS X. Use our related links to download your email program of choice.
Get Entourage
Get Eudora
Get Outlook Express
Get Thunderbird
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| How can I get my email with an email program? |
You will need to setup your email account within your program. Here are basic instructions for a few of the most common email programs:
Outlook Express
Go to 'Tools', then 'Accounts'. Follow the step-by-step instructions. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email.
Outlook
Go to 'Tools', then 'Email Accounts'. You will select to add a new email account. Follow the step-by-step instructions from this point. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email.
Eudora
Go to 'Tools', then 'Options'. Follow the step-by-step instructions from this point. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email. |
| How do I use Eudora to send and receive my email? |
Once you have chosen Eudora as your email program, you can use the following step by step guide to help you configure it with the proper settings.
Eudora
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| How do I use Thunderbird to send and receive my email? |
| Once you have chosen Thunderbird as your email program, you can use the following step by step guide to help you configure it with the proper settings. |
| How do I use Outlook Express to send and receive my email? |
| Once you have chosen Outlook Express as your email program, you can use the following step by step guide to help you configure it with the proper settings. |
| How do I use Thunderbird to send and receive my email? |
Once you have chosen Thunderbird as your email program, you can use the following step by step guide to help you configure it with the proper settings.
Get Thunderbird
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| How do I send and receive my email using Mac's Mail? |
Once you have chosen Mail as your email program for your Mac, you can use the following step by step guide to help you configure it with the proper settings.
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| How do I use Outlook to send and receive my email? |
Once you have chosen Outlook as your email program, you can use the following step by step guide to help you configure it with the proper settings.
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| BILLING QUESTIONS |
| What do I get when I purchase something from your store? |
| You'll get an access to our customers area and that's where You will find direct links to download the software You purchased. You can also download every program from the FREE download list using Your bonus credits. You also get the activation key, serial number or CD key necessary to activate the software. |
| What currency are your prices in? |
| We charge in US dollars only. |
| Is your site secure? |
| Yes. Your personal information is stored safely behind our firewall. |
| How do I know that my transaction is secure? |
| We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. |
| Are there any additional recurring or hidden charges? |
| No, the cost of a software product is a one-time charge which includes the cost of the product and 3.95 USD transaction fee. The transaction fee is added not to each product separately but to the total amount of the products in your shopping cart. No recurring periodical charges will be issued against your card. |
| What credit cards do you accept? Are there any different payment methods? |
| We accepts American Express, Visa, Master Card, Discover.Yes other payment methods are available Google Checkout, 2Checkout.. |
| What is CVV/CVC2 code asked in your registration form? |
| CVV/CVC2 is a three-digit security code that is printed on the back of your card, right after the account number. It's an additional mean of authentication of your credit card. |
| I am experiencing problems with my bank card when placing the order, what should I do? |
| For any bank card problems, please contact the card issuer bank first to be sure there are no problems with your account. If the account is fine, please try to reorder. You may also try to use another bank card. If problems continue, please e-mail details and any error messages received to Customer Service. In case you are not sure if the order was accepted by our system and you have not received the confirmation letter, do not hesitate to write us mentioning the e-mail address used for registration |
| I purchased a product and see a charge on my credit card, however no downloading instructions have been delivered to my e-mail. |
At the moment the problem with spam filters blocking mail is very important. So if you have not received any confirmation letters with the details of your transaction, please do the following steps:
1. Check 'Junk' (or similar) folder in your mailbox collecting spam messages;
2. Look for the letter from Downloadable Software on the mail-server or contact Mail Server Administrator for assistance.
3. The exact sender e-mail address (Downloadable Software address) as well as Download Area access details are given on the page confirming that order got through. Save this information on your computer right after receiving.
4. If in 24 hours since the order has been placed you still have not received letter from Downloadable Software, you should address Support Department for assistance. In case you've already had an account with us, create a Trouble Ticket describing the situation.
5. The exact sender e-mail address (Downloadable Software address) as well as Download Area access details are given on the page confirming that order got through. Save this information on your computer right after receiving. |
| When will I receive the access details for the download center? |
| All the access details (the URL, login and password) you will receive right after the order is placed on the page on the order confirmation. Be attentive; do not close this page without saving your access details. Also the details will be sent to you by e-mail. But, due to the fact that a lot of clients use spam filters a risk of not receiving e-mail is very high. That is the reason why we strongly recommend you to save the details given on the order's confirmation page just in case of not receiving e-mail. |
